Can I return my ERA Jewelry piece if I change my mind?

Because every ERA Jewelry piece is handcrafted to order using natural stones, these items fall under the exception for made-to-order goods and are not eligible for return or exchange due to a change of mind.

What should I do if my jewelry arrives damaged?

If your item arrives defective or damaged in transit, please contact us at info@eraforluck.com within 3 days of receipt. Include photos of the damage and your order number so we can assess the claim and arrange a free repair or replacement.

Can I cancel my order after payment?

Once payment is confirmed and the production of your handcrafted piece has begun, orders cannot be cancelled as they are custom-made for you.

What happens if I receive the wrong item?

If you receive an item different from what you ordered, please notify us within 3 days of receipt. We will arrange for the collection of the incorrect item and ensure the correct piece is sent to you.

Where can I return an approved item?

Approved returns or replacements can be delivered to any of our retail locations in Yerevan, including Yerevan Mall, Dalma Garden Mall, Five Concept Store, or Made.

Do I need to use the original packaging for returns?

Yes, items submitted for return or replacement should be returned in their original ERA signature packaging whenever possible.

How do I contact support regarding a return?

You can reach our support team via email at info@eraforluck.com, through Instagram DM at @era.jewelry.armenia, or by visiting any of our retail locations in Yerevan.

Is there a fee for repairs or replacements of defective items?

No, if a manufacturing defect is confirmed, we will repair or replace the item at no charge.

How long do I have to report a shipping issue?

Please report any issues regarding damaged or incorrect items within 3 days of receiving your order.

Are ERA Jewelry pieces mass-produced?

No, all ERA Jewelry pieces are handcrafted to order in Armenia, which is why they are considered custom, made-to-order goods.

Can I ship a return back to you?

Yes, you may ship the item to us prepaid if you are unable to visit one of our Yerevan store locations.

When are replacements dispatched?

Replacements are dispatched once the returned item has been received by our team and successfully inspected.

Is the return policy the same for all items?

Yes, because all items are handcrafted to order, the same policy applies to all pieces in our collection.

Where is ERA Jewelry based?

ERA Jewelry is a brand of Nshanyan LLC, based in Yerevan, Armenia.

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Cancellation & Return Policy

Q: Are there any items that cannot be replaced?

Items that show signs of wear or damage caused after delivery are not eligible for replacement.

ERA Jewelry · Nshanyan LLC · Yerevan, Armenia

General Principle

All ERA Jewelry pieces are handcrafted to order from natural stones and materials. Because each item is individually assembled upon purchase, it falls under the exception for made-to-order goods and is not subject to return or exchange under Article 29 of the RA Law "On Consumer Rights Protection".

No Right of Cancellation After Payment

Once payment has been confirmed and production of your order has begun, the order cannot be cancelled and a refund cannot be issued on the basis of a change of mind.

Defective or Damaged Items

If your item arrives defective or was damaged in transit, please contact us within 3 days of receipt at [email protected] with photos of the damage and your order number. We will assess the claim and, where a manufacturing defect is confirmed, repair or replace the item at no charge.

Wrong Item Sent

If you received a different item from what you ordered, notify us within 3 days of receipt. We will arrange collection and resend the correct item.

Process for Approved Claims

Approved return or replacement requests must deliver the item to any of our store locations (Yerevan Mall, Dalma Garden Mall, Five Concept Store, Made) or ship it to us prepaid. Replacements are dispatched once the returned item is received and inspected.

Packaging

Items submitted for return or replacement must be returned in their original ERA signature packaging where possible. Items showing signs of wear or damage caused after delivery are not eligible for replacement.

Contact

Email: [email protected] | Instagram DM: @era.jewelry.armenia | In store at any ERA retail location in Yerevan.

Last updated: June 2026

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